Can I change my order details or cancel my order?
Any changes / cancellations to orders need to be submitted within two hours of placing your order. After two hours, your order has been automatically sent to our distribution centre and can not be changed/cancelled.
We can easily change your shipping address within that time frame, but changing which products you ordered or your shipping method is not possible. If you email us within two hours of placing your order, we can cancel it and you can place a new order with the correct products / shipping methods.
Can I get Bali Body delivered to me?
Yes! We ship world wide.
What happens if I provide an incorrect shipping address?
You run the risk of your BB being lost in transit! Please be sure to check your order confirmation email and make sure that all your details are correct, especially your shipping address. If you provide an incomplete / incorrect shipping address, Bali Body is not liable to re-send your order as you are at fault. We will do our best to help you locate your order using the tracking, but if we can not locate it due to the incorrect address then we are not liable to re-send or refund your order.
If your shipping address is a business address, the company name must be included in your shipping address. A shipping address without the company name is considered incomplete.
Will import taxes apply to my order?
Any import taxes are the responsibility of the buyer, please consult with your local postal provider to confirm postage taxes for your area.
We have not had any issues to date with customers being charged import taxes on their orders worldwide.
What if my tracking status is delivered, but I have not received my order?
If your parcel is marked as ‘delivered’, by the local postal service, yet you do not physically have your parcel it is up to the customer, not Bali Body to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Bali Body is not liable to refund or resend your order.